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Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 Working Days.

I've changed my mind and no longer want the item I ordered

If you've changed your mind you can return your item as long as it's unopened, in mint condition and returned within 14 days of delivery. 

If the item does not arrive in this condition, GODMODE reserves the right to reject the return or may at its sole discretion apply a 20% restocking fee/damaged return fee, which will be deducted from any credit issued. 

The shipping for the return will also be at the cost of the buyer. Once we've received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item. 

Please Note:
Due to hygiene reasons, we are unable to accept change of mind returns for headsets, earphones, or massage products if they have been opened so please choose carefully.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at tom@godmode.co.nz.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tom@godmode.co.nz and send your item to: Godmode, 44c Bronte St, NSN, Nelson 7010, New Zealand.

Shipping

To return your product, you should mail your product to: Godmode, 44c Bronte St, NSN, Nelson 7010, New Zealand

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